MH Digi Zone return and refund policy.

We, at MH Digi Zone, ensure the above all criteria are met by customers. At some point in time, you feel that you have made a wrong buy because that is not the satisfaction it should have given to you. Hence, to smoothen and get transparency at MH Digi Zone, we maintain an all-inclusive refund and return policy. We do our best to provide service without any interruption, along with maintaining the integrity of services and products being sold.

1. Eligibility for Refund

 A refund is eligibility only if these conditions are met on the given of the product.

There will be a clear and apparent defect in the digital product which was never mentioned or predicted when you look at the product listing.

The complaint will be initiated within 14 days of the date of purchase.
Valid proof of purchase along with detailed description of the problem you faced has to be accompanied with the request for refund.
We thus advise our customers to study on the description of the product before purchasing as the products orders are digitally oriented hence returnable. Every kind of refund is case to case basis .

2 .Non returnable products

There are those digital products which one cannot refund by the company as they feel too much leniency on their side. These are
Products that were downloaded completely or accessed
Those sold under promotion or bundle deals.
Those products which have “no refund” clearly stated in the product description.
A product that does not refund will be stated clearly in a product listing so that nobody got confused.

3. How To Refund

If you think that you are eligible for a refund, here’s how you can just do that in a very easy process:
Contact Us: For the contact us form on our website, or you can write to our support team with your email at support@mhdigizone.com and include the order number, the product details, and the reason why you are requesting a refund.
Evaluation: The support team is going to work on the evaluation of your request, hence ascertain if you would be eligible for a refund or not. Most probably, they might ask for more information or even screenshots to be able to narrow down the problem in hand.
Decision: In case we accept your refund request, we shall process your refund within 7-10 business days. Your refund would be credited back to the very same payment method that you used to make an original purchase.

4. Partial Refunds

MH Digi Zone will sometimes have to make partial refunds. That could be due to one of the following reasons:
The product partially was downloaded or viewed but technical issues cropped up.
There is a little defect in the article so that it does not completely become unusable but definitely does not measure up to your expectation
The partial refund will be determined taking into account the circumstances of the case and level of usage of the product

5. Refund Policy

Since we sell downloadable, digital products, exchanges are typically not available; but if you’ve received a product with a defect-for example, a corrupted file or a missing feature-we can provide you with the corrected version or a comparable product with comparable value. We use discretion in all cases, and our support team will engage with you to find the most appropriate resolution to your issue.

6. Time for Refund following Cancellation

After processing your refund request, you can get it in 7-10 working days based on the payment gateway used by you. However, the period may vary with respect to a selected payment method or policy your bank put in place. For further assistance kindly feel free to contact our support team, incase the refund doesn’t reflect into your account in that period.

7. Digital Product Licensing and Withdrawal

When a return is accepted, MH Digi Zone would have all right to retract your permission to make use of the digital product. It will mean you will no longer have access to the product and all the rights pertaining to the same digital might be cancelled. You should delete all copies from your devices under this policy.

8. Refused Return

MH Digi Zone may refuse a refund under any of the following circumstances:
A. The commodity has been fully used or utilized and has no flaw in it.
The refund application is done after the fourteen days.
We have evidence that our refund policy is being maliciously utilized for the reason that there is regular receipt of refund or due to manipulation in the system.
Upon denial, we shall necessarily and clearly give reasons why the refund request might not be given.

9. Customer Support

We have customer support who will take care of all the problems and queries pertaining to return and refund. You can reach us out at:
Email: support@mhdigizone.com
Phone: (+92) 3413989607

10. Modification of Refund and Return Policy

MH Digi Zone shall have the right, at its sole discretion and at any time, to update or modify this Refund and Return Policy, with or without any prior notice to the users. All the changes will be posted on this page, and the new policy shall apply to all purchases that are made after the policy has been updated. We recommend that customers refer to this page from time to time for updates.